Volume 15, Issue 4 (4-2026)
Clin Exc 2026, 15(4): 77-87 |
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Khodashenas Golafshani B, Jafari Kelarijani S A, Shaki M H, Mehrara A. Presenting a model for measuring organizational excellence in the private and public health sectors of Iran (Case study: Mazandaran Province). Clin Exc 2026; 15 (4) :77-87
URL: http://ce.mazums.ac.ir/article-1-919-en.html
URL: http://ce.mazums.ac.ir/article-1-919-en.html
Bashi Khodashenas Golafshani 
, Seyed Ahmad Jafari Kelarijani , Mahamad Hasan Shaki , Asadolah Mehrara
, Seyed Ahmad Jafari Kelarijani , Mahamad Hasan Shaki , Asadolah Mehrara
Department of Management, Qaemshahr Branch, Islamic Azad University, Qaemshahr, Iran.
Abstract: (15 Views)
Organizational excellence, as one of the modern management approaches, plays an important role in improving service quality, increasing productivity, and enhancing the performance of healthcare organizations. Given the structural and managerial differences between the private and public healthcare sectors in Iran, designing a localized model for assessing organizational excellence in this area seems necessary. The present study was conducted with the aim of presenting a model for measuring organizational excellence in the private and public healthcare sectors of Iran (case study: Mazandaran Province). This research was applied in terms of purpose and employed a mixed exploratory (qualitative–quantitative) method. In the qualitative phase, data were collected through semi-structured interviews with 11 experts, managers, and specialists in the field of organizational excellence, who were selected using the snowball sampling method. Qualitative data analysis was carried out using coding and MAXQDA software. In the quantitative phase, the relationships between the identified dimensions were examined using structural equation modeling and SmartPLS software. The findings showed that the organizational excellence model in the private and public healthcare sectors of Iran consists of eight main dimensions: leadership, strategy, human resources, processes, customer results, employee results, society results, and key performance results. Path analysis results also indicated that the relationships between the model dimensions and organizational excellence were significant. Based on the findings, simultaneous attention to managerial, human, and process dimensions can provide the basis for improving performance and service quality in healthcare organizations.
Keywords: Organizational Excellence, Health System, Private Sector, Public Sector, Structural Equation Modeling
Type of Study: Research(Original) |
Subject:
مديريت خدمات بهداشتي و درماني
Received: 2025/07/21 | Accepted: 2025/10/8 | Published: 2026/04/30
Received: 2025/07/21 | Accepted: 2025/10/8 | Published: 2026/04/30
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